Case ID: HKU674
Solution ID: 35589

Turning Copper into Gold

Case Solution

Basic telecommunication services in India, provided by the government as a natural monopoly service, have over the years seen drastic changes in terms of competition, service offerings and technology used. This case highlights the technology, marketing and financial strategies adopted by Bharti Airtel, a leading private telecom service provider in India. While Bharti succeeded in carving a niche for itself in its fixed line service offering, the case brings out Bharti's need for agility as it confronts the competition of the cash-rich government operators and the strong emergence of mobile services and related technologies. The case can also be used to study India's evolving telecom regulations and the effects of migrating from a monopoly to a perfectly competitive basic telecom service in an emerging market. Government Monopoly, Business Strategy, Telecom Services, Fixed Line Services, Telecom regulations, Market penetration


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