Case ID: 9A92C010
Solution ID: 32997

Moscow Aerostar

Case Solution

The general manager and director of training are becoming frustrated with the significant obstacles they must face. The challenge they face is converting an unfinished building into a Western-style hotel. Achieving this standard of quality and service did not come easily and the hotel required twice as many employees to operate than comparable hotels in the West. There were 20 expatriates managing the hotel when it opened. This number was to be reduced to 10 but it increased to 22. The number of employees and expatriate managers had a major impact on the budget. The inability to interest the staff in a career in the hotel or to want to become supervisors are significant obstacles facing management.

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