Case ID: 9B12C027
Solution ID: 32233

LGBTA at Toronto Dominion Bank in 2012

Case Solution

This case concerns the implementation and strategic direction of LGBTA (lesbian, gay, bisexual, transgender-ed and ally) initiatives at TD Bank Financial Group (TD). In order to maintain its position as the �employer of choice� for the LGBTA community, TD must expand the measures it had taken since its Diversity Leadership Council was created in 2006 to promote a comfortable, barrier-free and inclusive work environment for all employees. TD�s corporate diversity group had been providing a growing number of resources, events and LGBTA-related sponsorship's for the past six years, resulting in an exponential growth of engagement by LGBTA employees, but lately the bank�s competitors and other large companies were catching up. Moreover, a recent review showed that there was a large variance in the quality of experience between the different subgroups of TD�s LGBTA community. The bank�s senior manager of corporate diversity must report within a week to the Diversity Leadership Council on how to solve these issues.

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