"The case describes the selection of an information technology (IT) product to support the operations of 1-888-Junk-Van, a small waste-collection business based in Ontario, Canada. Marcus Kingo, the business owner, had five alternatives from which to choose, namely a database upgrade, contracting out development of a new software application, using Google Docs, using an online tool framed as Platform as a Service (PaaS), or implementing a small-business enterprise resource planning (ERP) system. Each option presents strengths and weaknesses, and students are left to make a decision. The case exemplifies the IT deployment challenges faced by small companies. The case emphasizes the general industry characteristics and the particular operational circumstances that led the owner to identify the need for IT. Such circumstances, as well as the particular features and commercial conditions of each alternative, should serve as the main background for arriving at a decision."
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