CPI top management currently finds itself in a dilemma as the termination of a senior employee has backfired. The employee, Bob Marsh, had served the company for twelve long years, in the capacity of a detailer for their prescribed medicines work portfolio. The reputation of the company is at stake as the clientele, including physicians and pharmacists, are not happy with the termination decision.
1. What decisions need to be made?
2. What are the alternatives available?
3. Which option(s) do you recommend?
4. Risks involved and mitigation